How quickly can a technician arrive?

We offer same-day appointments across London, often within 2–4 hours of booking. Emergency slots are available 7 days a week.

Do you offer a no fix no fee guarantee?

Yes. If we cannot fix your device, you pay nothing for the repair — only the call-out fee applies.

Are your technicians DBS checked?

All Neuro IT technicians are DBS (Disclosure and Barring Service) checked and carry ID. We take home visit safety seriously.

Do you cover Congestion Charge zones?

Yes, we cover all London areas. Applicable Congestion Charge surcharges are shown transparently before you book.

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash. A 50% deposit is taken at booking; the remainder is paid on completion.

Home/About Us

Our Story

London's Trusted Home IT Support

We started with a simple mission: to take the stress out of home technology. Today, we deliver certified, reliable, and same-day support across all London boroughs.

DBS-Checked Technicians

Every engineer in our network is fully background-checked, certified, and vetted to guarantee peace of mind during home visits.

No Fix, No Fee Guarantee

If our diagnostics reveal that your issue cannot be resolved, you pay absolutely nothing for the repair attempt.

90-Day Guarantee

All repairs carry a comprehensive 90-day workmanship and parts warranty. If the exact same fault recurs, we resolve it without additional costs.

Why Choose Neuro IT?

Expertise You Can Trust

Our team consists of veteran hardware technicians, networking specialists, and cybersecurity experts who have supported thousands of residential clients across London.

Customer-First Philosophy

No complex jargon, no hidden fees, and no surprise charges. We walk you through what failed, what needs replacing, and explain everything clearly.

5,000+

Repairs completed

98%

Customer satisfaction

Same day

Average arrival time

£1M

Public liability cover

Expert Team

Meet Our Certified Engineers

Every visit is handled by a background-vetted, certified specialist. We bring enterprise-level technical expertise directly to your home.

✓

Alex Mercer

Lead Hardware & Mac Specialist

🛡️ Apple ACMT / CompTIA A+ / Vetted DBS

Alex has over 12 years of experience in micro-soldering, liquid damage recovery, and component-level repairs for MacBooks, laptops, and custom gaming PCs.

✓

Sarah Connor

Network & Cybersecurity Architect

🛡️ Cisco CCNA / CompTIA Security+ / Vetted DBS

Sarah specializes in residential mesh WiFi optimization, router configuration, firewall deployments, and active malware or ransomware extraction.

✓

David Chen

Senior OS & Data Recovery Expert

🛡️ Microsoft MCSE / Certified Data Recovery / Vetted DBS

David manages complex migrations, cloud backups, and data rescue from physically failing hard drives, SSDs, and network-attached storage (NAS) devices.

Registered Office

Neuro IT Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
United Kingdom

Company Registration No. 12948281 (Registered in England & Wales)
ICO Data Protection Registration: ZB000000

Service Hours & Coverage

Our mobile technicians cover all London boroughs.
Mon – Sun: 8:00 AM – 8:00 PM
Emergency dispatch: 24/7 hours available

📞 Telephone: 0200 000 0000

Ready to Get Your Tech Sorted?

Book a certified DBS-checked engineer to your home today. Same-day availability across all London boroughs.

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DBS-Checked Engineers

No Fix, No Fee

90-Day Guarantee