Privacy Policy
Last updated: June 2026
1. Who We Are
Neuro IT ("we", "us", "our") is a London-based IT support service. We are registered with the ICO under registration ZB000000. We act as the Data Controller for any personal data you provide.
2. Data We Collect
We collect the following personal data when you use our service: • Name and email address • Home address and postcode • Device information (brand, model, OS) • Issue descriptions and chat transcripts • Device photographs (for condition verification in Mail-in repairs) • Payment details (processed securely via Stripe) • Cookies and website analytics data
3. How We Use Your Data
We use your data to: • Provide IT support services • Process bookings and payments • Communicate with you about your repair • Improve our service and website • Comply with legal obligations
4. Legal Basis
We process your data under the following legal bases: • Contract: to fulfill our service agreement with you • Legitimate interest: to improve our service • Consent: for marketing communications • Legal obligation: for financial records and tax compliance
5. Data Retention
We retain your personal data for the minimum period necessary: • Active account data: duration of your account • Completed repair records: 6 years (UK tax requirements) • Chat transcripts: 12 months • Device photographs: 90 days following repair completion (held for condition verification and insurance purposes) • Payment records: 7 years (financial regulations)
6. Your Rights
Under UK GDPR you have the right to: • Access your personal data • Rectify inaccurate data • Erase your data ("right to be forgotten") • Object to processing • Data portability • Withdraw consent To exercise these rights, email privacy@neuro-it.co.uk or use the data export/delete features in your account portal.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), secure database storage, and access controls.
8. Third Parties
We share data with: • Stripe (payment processing) • Google (authentication) • Resend (transactional emails) All third parties are GDPR-compliant and process data only as necessary.
9. Contact
For privacy enquiries: Email: privacy@neuro-it.co.uk ICO Registration: ZB000000 You may also contact the ICO at ico.org.uk if you have concerns.