Question 1

How quickly can a technician arrive?

Accepted Answer

We offer same-day appointments across London, often within 2–4 hours of booking. Emergency slots are available 7 days a week.

Question 2

Do you offer a no fix no fee guarantee?

Accepted Answer

Yes. If we cannot fix your device, you pay nothing for the repair — only the call-out fee applies.

Question 3

Are your technicians DBS checked?

Accepted Answer

All Neuro IT technicians are DBS (Disclosure and Barring Service) checked and carry ID. We take home visit safety seriously.

Question 4

Do you cover Congestion Charge zones?

Accepted Answer

Yes, we cover all London areas. Applicable Congestion Charge surcharges are shown transparently before you book.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash. A 50% deposit is taken at booking; the remainder is paid on completion.